Refund and Returns Policy

At Rockland Luggages, we are committed to ensuring your complete satisfaction with our products. Please read our refund and returns policy carefully.

  1. Return Eligibility

1.1 Time Frame: Our refund and returns policy is valid for 30 days from the date of purchase. After 30 days, we cannot offer a full refund or exchange.

1.2 Condition of Items: To be eligible for a return, your item must be unused and in the same condition as received. It must be in its original packaging.

1.3 Non-Returnable Items: Certain items are exempt from returns, including:

  • Gift cards
  • Personalized or custom-made items
  • Intimate or sanitary goods
  • Clearance items marked as final sale
  1. Return Process

2.1 Proof of Purchase: A receipt or proof of purchase is required for all returns.

2.2 Return Address: Please do not return items to the manufacturer. Contact us for the correct return address.

  1. Refund Conditions

3.1 Partial Refunds: In certain situations, only partial refunds may be granted:

  • Items not in original condition, damaged, or missing parts (not due to our error)
  • Items returned more than 30 days after delivery

3.2 Refund Processing: Once your return is received and inspected, we will notify you via email about the status of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.

  1. Sale Items

Only regularly priced items are eligible for full refunds. Sale items may be subject to different return conditions or may only be eligible for store credit.

  1. Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact our customer service team via email or phone.

  1. Gift Returns

6.1 Items Marked as Gifts: If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value of your return.

6.2 Items Not Marked as Gifts: If the item wasn’t marked as a gift, we will send the refund to the original purchaser.

  1. Shipping

7.1 Return Shipping Costs: You are responsible for return shipping costs unless the item is defective or we made an error in your order. Shipping costs are non-refundable.

7.2 Shipping Deductions: The cost of return shipping may be deducted from your refund if applicable.

7.3 Shipping Insurance: For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of returned items.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including covering return shipping costs.

  1. Contact Information

For questions related to refunds and returns, please contact our customer service team.

By making a purchase from Rockland Luggages, you agree to this refund and returns policy. We reserve the right to modify this policy at any time, so please review it frequently.